Policies & Terms of Use
This page contains all the important legal information related to using SilentPetal Studio. Here, you'll find our Terms of Use, which outline the rules and guidelines for browsing, purchasing, and commissioning artwork through the site. It also includes our Privacy Policy, explaining how we'll collect, use, and protect your personal information. You'll find the Commission Policy that outlines the terms on the request, creation, and delivery of commissioned artwork. Additionally, you'll find Disclaimers regarding content, artwork, usage, and digital downloads, as well as our Refund and Cancellation Policy, detailing the conditions for returns, cancellations, or changes to commissions and shop orders. Please review this page carefully to understand your rights and responsibilities as a visitor or customer.
Terms of Use
Please read these Terms of Use carefully before using our website. By accessing or using the site, you agree to be bound by these terms. If you do not agree with any part of these terms, please discontinue use of the site immediately.
1. Eligibility
By using this site, you affirm that you are at least 18 years of age or the age of majority in your jurisdiction. If you are under the age of 18, you may only use the site under supervision of a parent or legal guardian who agrees to be bound by these terms
2. Use of Site
You agree to use the site solely for lawful purposes and in accordance with these terms. You are prohibited from:
- Copying, reproducing, selling, reselling, or exploiting any part of the site without express written permission
- Using the site in any way that could interfere with other's use of the site
- Scraping, downloading, or harvesting any content, data, or images without written consent
We reserve the right to restrict access or take legal action if we believe a visitor has violated these terms or any applicable laws.
3. Intellectual Property Rights
All content on this site-including but not limited to text, graphics, logos, images, artwork, illustrations, design, and code-is the exclusive property of SilentPetal Studio or its content suppliers and is protected by copyright, trademark, and other applicable intellectual property laws.
You may not copy, modify, distribute, display, transmit, publish, or create derivative works of any content found on the site without our express written permission.
You are granted a limited, non-exclusive, non-transferable, revocable license to view and access the site for personal, non-commercial use only.
4. Commercial Use and Inquiries
The content provided on this site is intended for informational and promotional purposes related to our services and offerings. Any commercial use-including but not limited to redistribution, resale, use of designs for merchandise, or reproduction in any media-is strictly prohibited unless you have received prior written approval
For business, licensing, or collaboration inquiries, please use the provided contact information at the end of this page.
5. Third-Party Links and Services
Our site may contain links to third-party websites, tools, or services that are not owned or controlled by us. These links are provided for your convenience only. We do not endorse, monitor, or assume responsibility for the content or practices of any third-party sites.
You access third-party websites at your own risk and should review their individual terms and policies.
6. Modifications to the Site and Terms
We reserve the right to update, suspend, or discontinue any aspect of the site, including the availability of any content, products, or services, at any time without notice.
We may revise these terms periodically. Updated versions will be posted on this page with the effective date. Continued use of the site after changes are made constitutes your acceptance of the revised terms.
7. Prohibited Conduct
You may not:
- Impersonate any person, business, or entity
- Use the site for fraudulent, abusive, or unlawful purposes
- Use any automated system or software to extract data from the site for commercial purposes
- Copy, reproduce, or extract any part of the site for use in another product, website, or service without our express written permission
We reserve the right to take legal action and/or restrict access for violations of this section.
8. Termination of Access
We reserve the right to restrict or terminate access to the site, at our discretion, at any time and without notice, especially if we believe a visitor has violated these terms or engaged in behavior that harms our platform or business interests.
9. Governing Law
These terms and your use of the site are governed and construed in accordance with the laws of the state of Virginia, United States, without regard to its conflict of laws provisions. Any legal actions related to these terms shall be brought exclusively in the courts located in United States, Virginia.
Privacy Policy
At SilentPetal Studio, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard the information you provide when visiting our website. By using this site, you agree to the terms in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of the site.
1. Information We Collect
We collect the following types of information:
a. Personal Information You Voluntarily Provide
You may provide personal information when you:
- Contact us via forms, email, or messages
- Request a quote or submit a commission inquiry
- Make a purchase or request a service
This may include:
- Full name
- Email address
- Phone number (if applicable)
- Billing and/or shipping address
- Payment information (handled securely by a third-party processor)
- Any other information you include in you message or inquiry
(Note: We do not request or require account registration from visitors)
b. Automatically Collected Information
When you visit the site, we may automatically collect certain information through cookies, analytics tools, and log files such as:
- IP address
- Browser type and operating system
- Device type and operating system
- Referring URL or website
- Date and time of visit
- Pages viewed and time spent on the site
This data helps us understand how users interact with the site to improve performance and user experience.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To respond to inquiries and fulfill requests
-To process orders or commissions
- To communicate updates, confirmations, or changes regarding your inquiry or order
- To personalize and improve your experience on the site
- To manage and improve our services, products, and customer service
- To monitor usage patterns and detect fraudulent or unauthorized activity
3. Sharing and Disclosure of Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Such as payment processors, hosting platforms, or email delivery services, strictly for the purpose of operating the site and fulfilling your requests.
- Legal Requirements: If required to do so by law or regulation, or if we believe disclosure is necessary to protect our rights or comply with legal proceedings.
- Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as a part of that transaction.
All third parties are required to protect your information and only use it for the specific services they provide to us.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, including:
- Fulfilling orders or requests
- Complying with legal, tax, or accounting obligations
- Resolving disputes or enforcing agreements
Once data is no longer required, we securely delete or anonymize it.
5. Data Security
We take reasonable precautions to protect your information, including:
- Limited access to personal data internally
- Use of trusted third-party services for secure payment processing
Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location and local regulations, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your data
- Object to certain uses of your data
To exercise any of these rights, please reference the provided contact information at the end of this page.
7. Children's Privacy
Our site is not intended for children under the age of 13 (or equivalent minimum age depending on jurisdiction), and we do not knowingly collect personal information from children. If you believe we have received data from a child without parental consent, please contact us so we can remove it.
8. international Visitors
If you are visiting the site from outside the United States, please be aware that your data may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate. By using the site, you consent to this transfer of information.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or improvements to our services. The updated version will be posted at the end of the page. Continued use of the site after such changes constitutes your acceptance of the new terms.
Commission Policy
Thank you for your interest in commissioning artwork from SilentPetal Studio. This Commission Policy outlines the terms and conditions that govern the request, creation, and delivery of commissioned artwork. By submitting a commission request, you agree to the terms set forth in this policy.
1. General Guidelines
- Commissions are accepted at the artist's discretion.
- You must be at least 18 years of age or have permission from a parent or legal guardian to request a commission.
- All communication regarding commissions must be conducted respectfully and professionally.
- We reserve the right to decline any commission request for any reason
2. What Will and Will Not be Drawn
What the artist WILL draw:
- Original Characters
- Fan art (within fair use)
- Portraits and stylized illustrations
- Fantasy creatures, animals, or hybrids
- Concept art and reference sheets
- Light gore (tasteful/stylized, subject to approval)
- Romantic themes (PG-rated only)
- Custom design work (e.g. logos, banners, emblems)
What the artist WILL NOT draw:
- NSFW or sexually explicit content
- Fetish art
- Extreme gore or violence
- Hate symbols, offensive content, or discriminatory themes
- Copying another artist's style or plagiarizing existing art
- Illegal or harmful subject matter
If you are unsure whether your idea is acceptable, feel free to reach out with your concept for clarification before placing an order.
3. Commission Process
The general process is as follows:
1. Inquiry: You fill out the commission request form or email/message us with your idea.
2. Quote: We review your request and respond with pricing and an estimated turnaround time.
3. Approval: Once you approve the quote, we will confirm your commission and provide an invoice.
4. Payment: Payment must be made upfront (either in full or 50% upfront, 50% on delivery depending on the arrangement.
5. Creation: The commission is created based on the agreed specifications. WIPs (work-in-progress updates) may be sent depending on the complexity.
6. Delivery: Final artwork is delivered digitally in high resolution via email
Please note that physical items (such as prints or canvases) are not included unless explicitly stated and agreed upon.
4. Turnaround Time
Turnaround times vary based on the complexity of the piece, current queue, and communication speed. Estimated timelines will be provided upon request confirmation. In general:
- Simple pieces: 1-2 weeks
- Medium complexity: 2-4 weeks
- Complex/full illustrations: 4-6 weeks
Delays may occur due to personal emergencies, holidays, or other unforeseen circumstances. Clients will be notified promptly in the event of any delays.
5. Revisions
- Small revisions are included at no additional cost during the sketch or WIP stage.
- Major revisions (e.g. pose changes, complete reworks) may incur additional fees depending on the stage of the project.
- Once the final artwork is approved and delivered, no further edits will be made unless an agreement is reached for post-delivery changes.
6. Usage Rights
Artist's Rights:
- The artist retains all rights to the commissioned work including, but not limited to, the right to post it online, use it for self-promotion, portfolios, and future commission examples (unless otherwise agreed)
Client's Rights:
- You may use the commissioned artwork for personal, non-commercial purposes such as:
- Displaying on social media with credit
- Printing for personal use
- Using as profile pictures, banners, etc. (with credit)
You MAY NOT:
- Alter the artwork significantly or remove the artist's watermark/signature
- Claim the artwork as your own
- Sell, redistribute, or use the artwork for commercial purposes (e.g. merchandise, NFTs, book covers) unless a separate commercial use agreement is made in writing
Commercial licenses are available upon request and will include additional fees.
7. Cancellation and Refusal
- The artist reserves the right to cancel a commission at any time. If payment has been made and work has not yet started, a full refund will be issued.
- If the client cancels after work has started, a partial refund may be provided based on how much work has already been completed.
- No refunds will be provided after the final piece has been delivered.
Please refer to our Refund and Cancellation Policy for full details.
8. Communication
- All correspondence related to commissions will be conducted via email.
- Please respond to requests for clarification or approval in a timely manner. Failure to reply within a reasonable time may delay or void your commission.
9. Confidentiality & Private Commissions
- If you would like your commission to remain private or not shared online, please let us know before work begins. Additional fees may apply for private commissions.
- We respect your creative ideas and any sensitive personal details you provide; however, please avoid sharing unnecessary confidential information.
Refund and cancellation Policy
At SilentPetal Studio, we strive to ensure that all commissioned work and services meet or exceed our client's expectations. However, due to the custom and digital nature of our offerings, we have specific guidelines regarding refunds. By commissioning a service or making a purchase, you agree to the terms outlined in this Refund Policy.
1. Overview
All artwork, commissions, and design services provided by SilentPetal Studio are made-to-order and created by hand or through digital tools specifically for the individual client. As such, refunds are limited and handled on a case-by-case basis depending on the stage of completion and the type of purchase.
2. Eligibility for Refunds
Refund eligibility depends on how far along the work is in the process at the time of cancellation. The following applies:
a. Before work has started
- If you request a refund before any work has begun, you are eligible for a full refund minus any processing or transaction fees (if applicable)
b. During the sketch or early draft phase
- If you request a refund after sketches or rough drafts have been delivered, you may be eligible for a partial refund (typically 50%) depending on the time already invested.
c. During finalization or rendering
- If the commission is more than 50% complete or has reached the rendering/coloring stage, refunds are generally not issues, though partial refunds may be considered in exceptional cases.
d. After final delivery
- Once the final artwork has been delivered, no refunds will be provided, as the service has been fully rendered and completed.
3. Non-Refundable Circumstances
You are not eligible for a refund in the following cases:
- You are unsatisfied with the final result after approval of early stages (especially if revisions were offered and declined or ignored)
- You failed to respond in a reasonable time (typically within 10-14 business days) and the commission was canceled due to inactivity
- The refund is requested due to a change of mind or personal circumstance unrelated to the commission itself
- You provided incomplete, unclear, or misleading information which affected the outcome of the work
-You are requesting a refund for a physical product that has already shipped and is not defective
4. Artist's Right to Cancel & Refund
We reserve the right to cancel a commission or order at any time for any reason, included but not limited to:
- Inappropriate behavior or harassment
- Breach of any terms of the Commission Policy
- Inability to continue due to personal, health, or emergency reasons
In such cases:
- If no work has begun, a full refund will be issued.
- If partial work has been completed, a partial refund will be issued based on the amount of work done.
5. Processing and Timeline for Refunds
Refunds, when granted, are processed as follows:
- Refunds will be issued to the original payment method.
- Allow up to 7-10 business days for funds to return to your account depending on your payment provider.
- All refunds are subject to deduction for processing fees imposed by the payment platform, which are typically non-refundable to the artist.
If you have not received your refund after the allotted time, please contact your bank or payment provider first. If further assistance is needed, reach out to us directly.
6. Chargebacks and Disputes
Initiating a chargeback or dispute without contacting us first to resolve the issue is a violation of this policy and may result in:
- Backlisting from future commissions
- Revocation of usage rights to any work delivered
- Reporting to other artists, platforms, or communities to warn of bad faith transactions
We are committed to fair and professional resolutions and strongly encourage you to communicate concerns before escalating.
7. Physical Products
If your purchase involves a physical item (e.g. print, canvas, merchandise), refund eligibility is subject to the following:
- Refunds for damaged or incorrect items will be handled through the delivery carrier or manufacturer.
- You must report the issue within 7 days of receiving the item with clear photographic evidence.
- Shipping fees are non-refundable unless the error was on our end.
- We do not accept returns or exchanges for buyer's remorse or sizing errors
8. Contacting Us for a Refund
To request a refund, please email us through the provided address referenced at the end of the page. Please include:
- Your full name
- The email address you used for the order
- Commission or order details
- Reason for the refund request
We will review your case and respond within 3-5 business days.
9. Final Notes
- All refund decisions are made at the artist's discretion based on this policy and the specific situation.
- This policy is subject to change at any time. Updated versions will be posted with a revised date.
- By submitting payment for a commission or order, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Disclaimers
By accessing or using SilentPetal Studio, you agree to the disclaimers outlined below. These disclaimers are designed to clarify the limitations of our responsibility and to set realistic expectations regarding the services and content offered on this platform. Please read them carefully.
1. General Information Disclaimer
The content provided on this site is for informational, artistic, and promotional purposes only. We make every effort to ensure the accuracy of the information posted, but we make no guarantees or warranties of any kind-express or implied-regarding:
- The completeness, accuracy, or reliability of any content
- The availability or functionality of the site
- The suitability of our services for your specific needs or expectations
Your use of the site is at your own risk. We reserve the right to modify, update, or remove any content without prior notice.
2. Artistic Interpretation Disclaimer
All artwork, illustrations, and designs produced by SilentPetal Studio are subject to the artist's style, interpretation, and creative judgement.
By commissioning or purchasing artwork from us, you acknowledge and accept that:
- Artistic outcomes may vary based on medium, style, or creative discretion.
- We cannot guarantee exact replication of other artworks, styles, or references.
- Visual interpretation, including character designs, environments, and colors, are rendered with a degree of artistic freedom.
We make every reasonable effort to fulfill your vision, but we are not liable for dissatisfaction due to stylistic differences or subjective expectations.
3. No Guarantee of Results or Outcomes
We do not guarantee any specific outcomes, visibility, sales performance, or success as a result of using our artwork, branding, or designs. For example:
- Commissioned branding or logo art does not ensure business growth.
- Profile images or social media art do not guarantee increased engagement.
- Prints or physical merchandise do not guarantee resale success or profitability.
The effectiveness of creative assets is influenced by many external and uncontrollable factors, including user presentation, platform algorithms, and marketing strategy.
4. Color Accuracy and Display Disclaimer
While we make every effort to represent artwork and product images accurately:
- Colors may appear differently depending on your device, screen settings, or lighting conditions.
- Physical prints may vary slightly from digital previews due to printer limitations, material texture, or ink calibration.
We are not responsible for minor color differences or monitor-to-print variations, and such discrepancies are not considered valid grounds for refunds or rework.
5. Service Availability
We strive to maintain uptime and smooth access to our website and services. However, we do not guarantee:
- That the site will be free from errors, interruptions, or bugs
- That all features will function properly on all browsers or devices
- That commissions will be available at all times (availability may depend on the artist's schedule or capacity)
We reserve the right to temporarily suspend or permanently discontinue parts of the site or our services without notice or liability.
6. Limitation of Liability
To the fullest extent permitted by law, SilentPetal Studio and its owner(s), affiliates, or representatives shall not be held liable for any damages arising from your use of this site, including but not limited to:
- Direct, indirect, incidental, punitive, or consequential damages
- Loss of data, revenue, or business
- Service interruptions or unauthorized access to personal information
- Dissatisfaction with purchased artwork, merchandise, or services
This limitation applies even if we are advised of the possibility of such damages.
7. Copyright & Ownership
Unless otherwise stated, all artwork, content, and materials on this site are the intellectual property of SilentPetal Studio and are protected under applicable copyright laws. Unauthorized use, duplication, redistribution, or modification of our content is strictly prohibited.
Purchasing or commissioning artwork does not grant you ownership of the copyright unless explicitly stated in a written commercial license agreement.
8. Changes to this Disclaimer
We reserve the right to update or modify this Disclaimers Policy at any time without prior notice. The latest version will always be available on this page with the most recent update date. Continued use of the site implies your acceptance of any such changes.
Contact Us
If you have any questions or concerns about our policies or anything on our site, please contact us at:
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Last Updated: June 23, 2025